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Wholesale Terms & Conditions of Sale

The following conditions apply to and form part of the contract for the supply of goods by the supplier (IOCO Pty. Ltd.) to the party(Applicant, Guarantor or Customer) completing the application annexed to these conditions. These terms are effective from the date of acceptance by the customer.

 Price: All prices are subject to alteration. The supplier will provide 7 days’ notice to the customer, prior to any changes taking effect.

 Delivery: The supplier will not be liable for any loss or damage (including consequential loss or damage) arising from delay in delivery or failure to deliver due to circumstances beyond its control.

 Payment: All supplied credit card details will not be charged until the day or day before shipping. All credit card details are destroyed unless you request us to keep them on file.

Payments for goods supplied shall be made in accordance with the agreed payments terms. Interest on overdue accounts will be charged at the prevailing bank overdraft rate and further the customer expressly undertakes to pay all such interest. Should it be considered necessary by the supplier to incur legal and/or other expenses in obtaining or attempting to obtain any amounts due by the customer, the customer shall be liable for, and expressly undertakes to pay, such expenses. Amounts received by the company may be applied first against costs and then against interest, charges and expenses.

 Freight: We mostly ship using TNT and Australia Post and will endeavour to find the best shipping price. Freight is added to all invoices that require shipping.

 Online Selling: We encourage ioco ranges to be sold on your online store and can provide professional high-resolution images of most products. We do not allow selling of ioco ranges on third party platforms such as eBay, Etzy & Amazon unless otherwise agreed in writing.

 Pre-Order Deliveries: Orders for new ranges that have not previously been sold, may take longer to supply than estimated.

 Terms of Payment: Proforma Invoice or 30 days

 Order Despatch: If the ordered product is in stock, despatch is usually the next day.

 Back Orders: If a product is ordered and is out of stock or has not come in, we will back order it and ship once back in stock or contact you if your terms are ‘Prepaid’. Back Orders are not charged until they are shipped.

 Returns: Returns of faulty/ broken items should occur within 5 days of receiving. If you receive a returned item in-store, please report is to us right away. To report a faulty item, email the details to along with clear photo images of the fault. We will then access the issue and if confirmed as faulty, we will issue a credit note.

Warranty: The supplier warrants:

  • That upon payment in full it shall give good title of the goods to the customer, and
  • That goods shall be of merchantable quality.
  • The supplier does not warrant that the goods are fit for a particular purpose except as otherwise stated herein, warranties related to the title, defects or conformity of the goods expressly excluded. The liability of the supplier to the customer is limited to providing a credit note up to 2 months of the delivery of the goods.

Taxes: Goods and Services are subject to GST at a rate of 10% unless orders are shipped outside Australia. Local shipping for goods being shipped outside of AU incurs GST.

 Overdue accounts: Outstanding payments will, of necessity, attract additional interest charge, over and above the normal finance service charge.

 COPYRIGHT & INTELLECTUAL MATERIAL: All IOCO product images and product copy are subject to copyright and are the property of IOCO. Approved IOCO stockists are welcome to use any of the images on the IOCO dropbox for the purpose of promoting the product/s. To access our dropbox, contact us at Contact us if you are unsure of image usage and we can help you with our brand guidelines.

Ownership: Property of the goods does not pass until the purchaser, or their agent, has paid the purchase price in full, or the goods are sold, supplied or delivered to a sub purchaser.

Risk: Unless otherwise agreed in writing, the risk of the goods purchased shall pass to the customer or its agent or a carrier commissioned by the customer or the supplier.

 Jurisdiction: This agreement shall be governed by and construed in accordance with the laws of NSW and, where applicable, the Commonwealth of Australia, and the customer submits to the non-executive jurisdiction of the courts of NSW.


For the purposes of the Privacy Act 1988, Customers authorises IOCO Pty. Ltd. to obtain from third parties’ information or reports as to

Customer’s credit worthiness or financial position and authorises third parties to give such information or reports to IOCO Pty. Ltd. for this purpose.

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